the ai service is an IT firm that does one thing: finding where AI genuinely helps a business, building it properly, and making sure the people who have to live with it can actually use it.
Twenty years in financial services, where the detail was never optional and everything had to hold together when somebody came to look at it. Not a glamorous background, but it turns out to be exactly the right one for this. The useful skill is knowing what can safely be handed to a machine and what must never leave a person’s desk, and you only really learn that somewhere the answer matters.
The AI came alongside it. First inside a large corporation, where the standard is high and the tolerance for guessing is nil. Then in businesses of our own, where it had to earn its place every month or it was gone. The formal qualifications sit on top of that rather than instead of it.
So we started this to do it properly for other businesses. Not to resell software, not to take a commission from anybody, and not to talk anyone into a project they do not need. If the answer is that you already own something that does the job, we will happily tell you that and charge you nothing for the privilege.
The technology is the easy part. Knowing which jobs are worth handing over, and which ones should never leave a person’s desk, is what takes the experience.
The person you speak to first is the person who does the work and shows you how to use it. Nothing gets handed to somebody you have never met, and you never have to explain your business twice.
You know what something costs before you commit to it, in writing. No hourly rates, no meter running, and no invoice at the end that is bigger than the conversation was.
We do not resell software and we take no commission from anyone. If the answer turns out to be a feature of something you already pay for, that is what we will tell you.
You own everything we build and it comes documented, so another person could pick it up. We would far rather you stayed because it is working than because you are stuck.
Decisions, approvals and anything to do with money stay with a person. Everything we build shows its working, can be switched off, and is written down.
In person wherever that is useful, online where it is easier. We know accountancy practices and law firms particularly well: the detail, the deadlines and the rules that sit behind them. And we work happily with businesses that are neither.
Tell us how the week goes and we will tell you honestly whether AI would make a difference to it, and roughly what it would take. Free, no obligation, and you get a short written summary either way.
In person or online · Anywhere in Scotland · No obligation